1. Who we are
This website is run by Suntrigo Technologies Ltd.(“Suntrigo”, “we”, “us”), Shop #5, 1st Floor, Icon Shopping Mall, Tropical Cantt. View, Matikata Bazar, Dhaka Cantonment - 1206, Bangladesh. You can reach us on +880 1776-242918 (phone and WhatsApp) or at info@suntrigo.com.
By using this website or placing an order, you agree to these terms. If you do not agree, please do not use the website or place an order.
2. Using the website
- Use the website only for lawful purposes and give accurate information in forms and orders.
- Do not try to disrupt the website, access parts of it you are not meant to, or collect its content with automated tools.
- We may update, suspend or withdraw any part of the website at any time without notice.
3. Products and product information
We only sell genuine, brand-authorised products. We try to keep descriptions, specifications and images accurate, but:
- Images are for illustration. Colour, packaging and minor design details may differ from the actual product.
- Specifications come from the manufacturer and may change without notice. If a particular specification matters to you, confirm it with us before ordering.
- A product being listed does not guarantee it is in stock. Stock is checked when you place the order and confirmed when we contact you.
4. Prices and promo codes
- Prices are shown in Bangladeshi Taka (BDT). Prices and offers can change at any time. The price that applies is the one shown when you place your order.
- The delivery charge is not included in the product price. We confirm it with you before your order is dispatched.
- If a price is listed incorrectly because of an obvious error, we will contact you before dispatch. You can then accept the correct price or cancel the order at no cost.
- Promo codes are subject to their own conditions, such as validity dates, a minimum order amount and usage limits. They cannot be exchanged for cash and are applied only if valid when the order is placed.
5. Placing an order
- When you place an order, you are making an offer to buy the products in it. You will get an order number, which means we have received the order. It does not mean we have accepted it.
- We confirm orders by contacting you on the phone number you give. The order is accepted once we confirm it.
- We may decline or cancel an order, for example if a product is out of stock, a price or product detail is wrong, we cannot reach you to confirm, or the order looks fraudulent. If we cancel, any advance you paid is refunded in full.
- You can cancel an order at any time before it is dispatched by calling or messaging us with your order number. If you paid an advance, it is refunded, less any non-refundable cost we told you about when the advance was taken (for example, for a special or imported order).
6. Quotations
- Quotations are based on the information you give us, such as your load, usage and installation details. If that information changes, the quotation may change too.
- A quotation is valid for the period stated on it. If no period is stated, prices and availability must be reconfirmed before you order.
- A quotation is not an order. It becomes one only when you accept it and we confirm.
7. Payment
- Orders placed on the website are normally paid by Cash on Delivery: you pay the amount due, including the delivery charge, when the order is handed to you.
- Some orders need an advance payment before they are processed or dispatched, for example high-value products, bulk orders, special or imported orders, installation work, or delivery to some areas. If your order needs one, we tell you the amount and how to pay when we confirm the order. The order is processed only after the advance is received, and the rest is paid on delivery.
- Ask for a receipt or confirmation for any advance you pay, and pay only through the methods we give you directly on our official phone number, WhatsApp or email.
- For payment at our showroom, we accept the methods available there at the time.
8. Delivery
- We deliver across Bangladesh. Any delivery time we give is an estimate. Delays can happen because of courier schedules, weather, public holidays or other events outside our control.
- Make sure the delivery address and phone number are correct and that someone is available to receive the order.
- Check the package before accepting it. If the box is visibly damaged, opened or tampered with, you may refuse it, and please tell us straight away.
- Once the order is delivered and paid for, responsibility for the products passes to you.
9. Warranty
- Products come with the official manufacturer warranty that applies to them. The warranty period and conditions are set by the manufacturer and can differ between products and brands.
- Keep your order number, invoice or receipt, and any warranty card that comes with the product. They are needed to make a claim.
- To make a claim, contact us. We will help you arrange inspection, repair or replacement through us or the manufacturer’s authorised service channel, depending on the brand.
- Warranties normally do not cover damage caused by improper installation, misuse, overloading, incorrect wiring, unstable or abnormal power supply, lightning, water or physical damage, normal wear, or repair or modification by anyone not authorised. The manufacturer’s warranty terms decide what is covered.
10. Returns, replacements and refunds
- If you receive the wrong product, a product damaged in transit, or a product that does not work on arrival, contact us as soon as possible after delivery, before installing it. Share your order number and photos or a video of the problem where you can.
- After checking the product, we will replace it, repair it, or refund the amount you paid for it, whichever is appropriate.
- If you have changed your mind, we may accept a return at our discretion. The product must be unused, uninstalled, complete, and in its original packaging with all accessories and documents.
- For safety reasons, we cannot accept returns of products that have been installed, used, damaged after delivery, or cut to length, such as cable.
- Approved refunds are made by a method we agree with you, within a reasonable time after we receive and check the returned product.
11. Installation and safe use
- Solar systems, IPS units, inverters and batteries work with electricity that can cause serious injury, fire or damage if handled incorrectly. Installation and wiring should be done by a qualified electrician or technician.
- Follow the manufacturer’s manual, safety instructions and load limits.
- Advice we give before a sale is general guidance based on what you tell us. The final system design and installation are the responsibility of whoever installs it, unless we have agreed in writing to install it for you.
12. Our liability
- Nothing in these terms limits any rights you have under the laws of Bangladesh, including consumer protection law, that cannot legally be limited.
- To the extent the law allows, we are not liable for indirect or consequential losses, such as loss of business, profit or data, arising from the use of or inability to use a product or this website.
- To the extent the law allows, our total liability for any order is limited to the amount you paid for that order.
- We are not responsible for delays or failures caused by events outside our reasonable control.
13. Your information
We use the details you give us, such as your name, phone number, email and address, to process and deliver orders, answer quotations and enquiries, and provide after-sales support. We share them only with the parties needed to do this, such as delivery partners, or where the law requires it. We do not sell your personal information. Our Privacy Policy explains this in full.
14. Intellectual property
The website design, text and our own images belong to Suntrigo Technologies Ltd. or are used with permission. Brand names, logos and product images belong to their respective owners. You may not copy or reuse this content for commercial purposes without our written permission.
15. Changes to these terms
We may update these terms from time to time. The version shown on this page, with its “last updated” date, is the one in force. Orders are covered by the terms in force when the order was placed.
16. Governing law
These terms are governed by the laws of Bangladesh. We will always try to resolve a problem with you directly first. If that is not possible, disputes will be handled by the courts of Dhaka, Bangladesh.
17. Contact us
For questions about these terms, an order, a warranty claim or a return, contact us:
- Phone / WhatsApp: +880 1776-242918
- Email: info@suntrigo.com
- Showroom: Shop #5, 1st Floor, Icon Shopping Mall, Tropical Cantt. View, Matikata Bazar, Dhaka Cantonment - 1206
- Hours: Saturday to Thursday, 10:00 AM to 8:00 PM. Friday by appointment, please call first.